What is Customer Chat?
Customer Chat lets you send and receive text messages (SMS texts) to/from your guests in real time through the TablelistPro web app and mobile app (new mobile app with chat coming soon!).
You receive the text messages back in your chat inbox:
When you respond via the chat inbox, it sends your guest a text directly to their phone.
How do I enable customer chat? What does it cost?
Contact Tablelist to enable chat. We'll buy you a dedicated phone number for your venue and get everything set up for you.
Customer Chat is an add-on feature and part of the Deluxe plan for $499/mo.
One number for all guest texts. When Customer Chat is on, every SMS your guests receive from TablelistPro for that venue comes from the same number — including order confirmations, order updates, reservation-related messages, and replies from your Chat inbox. Guests see one consistent sender on their phone, which makes it easier to recognize your venue and reply in the same thread.
How to Use Customer Chat
In your left sidebar, click Chat. You'll see your full chat history (open vs. closed conversations).
Click a conversation to reply. Multiple people in your organization can respond to each message, close it out, or mark it as private (for internal use only).
You can toggle to comments to send internal notes that only your team can see.
What are the benefits of Customer Chat?
- Centralizes all guest communication into a single conversation thread per customer per venue
- Gives staff full visibility into guest history, past conversations, and booking activity
- Enables real-time communication between venue staff and guests
- Improves response times for reservation questions, updates, and support
- Automatically sends booking-related system messages when reservations change
- Stores communication history as part of the venue CRM for long-term customer insights