Orders is your organization-wide list of payments — checkout purchases, payment links, tickets, and related charges — in one place. Use it to see what is still pending, what has been paid, and to open the full breakdown for any order.
Open the sidebar and click Orders.
Orders list
Search and filter across every venue in your organization.
Search — Find orders by customer name, email, or order ID.
Status — Filter by payment state, for example:
- Waiting — Payment not completed yet (guest still needs to pay or checkout is in progress).
- Complete / Processed — Paid; funds captured or submitted for settlement.
- Processing — Payment is being processed after checkout.
- Canceled, Voided, Refunded — Closed without a successful charge, or money returned.
Date range — Limit results to orders created or tied to events in a given period.
Columns
| Column | What it shows |
|---|---|
| Order details | Order ID, customer name, guest count |
| Venue | Which venue the order belongs to |
| Order # | Copyable order ID |
| Created | When the order was created |
| Event/Date | Event date and arrival time when applicable |
| Total | Order total |
| Status | Current payment status |
Click a row to open the order slide-out.
Order details
The slide-out shows Order info (customer, venue, created date, event date, status) and a Pricing breakdown (price/minimum, tax, service charge, fees, and total).
For ticket orders that are complete, you may see Download tickets when tickets are available.
How orders relate to other features
Orders are created when guests pay through checkout, widgets, or payment links. The reservation or ticket workflow may still live under Reservations or Admissions; Orders is the payment ledger across the org.
You need permission to update organization settings to view Orders. For card processing setup, see Stripe Connect.