Payments is your organization-wide list of charges and payment activity in one place. Use it to track what is pending, complete, or still processing across venues.
Open the sidebar and click Payments -> Payments.
Payments list
Search and filter across every venue in your organization.
Search - Find payments by customer name, email, or order ID.
Status - Filter by payment state, for example:
- Waiting - Payment is not completed yet.
- Complete / Processed - Paid and captured or submitted for settlement.
- Processing - Payment is in progress after checkout.
- Canceled / Voided - Closed without a successful charge.
Date range - Limit results to payments created or tied to events in a given period.
Columns
| Column | What it shows |
|---|---|
| Order details | Order ID, customer name, guest count |
| Venue | Which venue the payment belongs to |
| Order # | Copyable order ID |
| Created | When the order was created |
| Event/Date | Event date and arrival time when applicable |
| Total | Payment total |
| Status | Current payment status |
Click any row to open the order slide-out.
Payment details
The slide-out shows Order info (customer, venue, created date, event date, status) and a Pricing breakdown (price/minimum, tax, service charge, fees, and total).
For ticket orders that are complete, you may see Download tickets when tickets are available.
Refunds
To view refund-specific activity, open Payments -> Refunds.